A quick primer before you dive in — the same mindset the Platform Literacy quiz checks for.
No special background needed — just someone naturally observant, reliable, and honest. If you notice when service is slow or a shelf's out of stock without being asked, you already have the instinct.
You experience the business exactly as any customer would — you're not there to catch anyone out. Stay in character, don't tip off staff, and record what actually happened, not what should have.
Staff act differently when the boss is watching. Mystery shoppers give businesses an honest, unannounced look at the experience real customers get — the only way to know what's actually happening day to day.
Review the mission brief before you go, stay within your visit window, capture the evidence it asks for — photos, receipts, GPS check-in — and submit honest, specific answers as soon as you're done.